Booking a cleaning service with Neetly is easy! Simply add your property details, choose a date and time, and select from the list of available, verified cleaners in your area. Once you confirm your selection, the cleaner will be notified and will be given the opportunity to accept or decline the job. You will be alerted of their choice.
You can cancel your booking through the app and will be refunded, but please note that cancellation charges may apply in accordance with our Cancellation Policy. Be sure to check our Cancellation Policy for full details.
To accept jobs through the Neetly app, cleaners are required to connect a verified Stripe account. Stripe vets businesses using a combination of automated and manual processes, which include verifying identity and confirming that the business is operating from the registered address. This ensures that all cleaners on Neetly meet the necessary compliance standards, providing a secure and trustworthy platform.
Payments are processed securely through the Neetly app. As a customer, you provide payment when you create a new job. If the cleaner
After your cleaning job is completed to your satisfaction, the payment will be processed automatically, ensuring a hassle-free experience.
Unfortunately, the app does not yet feature a messaging service. However, if you have any issues with your job, you can contact Neetly for assistance.
